Surprise is Different: Because Science
Conventional “align-and-reinforce” programs work for a while and then they don’t. Because people adapt and come to expect them. And with expectation, traditional programs lose their ability to excite or inspire.
Behavioral science shows that variability is the only way to fight the complacency that comes with adaptation. This is why an unexpected proposal feels so amazing, or why peeling the wrapping paper off of a present makes you feel such a sense of pleasure. Surprise.com uniquely helps you harness this powerful psychological phenomenon to reinforce behaviors that lead to individual and organizational success—making you execute better.
Surprise is a remarkable emotion. It floods your body with the hormone, dopamine, responsible for pleasure, motivation and learning. In fact, research shows that surprise intensifies our emotion by about 400%, which explains why we love positive surprises and hate negative surprises. In addition to helping you reinforce the behaviors that lead to success, adding Surprise to your organization will have a host of positive externalities. For example, employees of our customers have shown demonstrably higher happiness and satisfaction on the job.
Surprise also provides you a much better way to collect workforce insights without needing to do boring surveys—we help you channel the resulting engagement into a first-of-its-kind organizational feedback aggregator. Specifically, survey data is collected right after the opening of a Surprise, so the goodwill just built with the employee is much more likely to result in truthful, rich, and genuine data for the organization than the traditional and contrived employee survey. This functionality is included for free, helping you consolidate your tools and eliminate a costly budget line item.